Frequently Asked Questions

Yes, all our products are sourced directly from GMP-certified Ayurvedic manufacturers. Every product is tested for purity and quality before reaching you.

Yes, all our Gau products are 100% vegetarian. They are derived from cow milk, ghee, and other cow-based ingredients as per traditional Ayurvedic practices.

Never. We maintain strict quality controls and only stock products with a minimum of 6 months shelf life remaining.

Delivery typically takes 3–7 business days depending on your location. Metro cities usually receive orders within 3–4 days.

Yes! Free shipping on all orders above ₹499. For orders below ₹499, a nominal fee of ₹49 applies.

Yes. Once your order is shipped, you can track it using the order ID on our Track Order page or in your account dashboard.

Address changes are possible only before the order is packed. Please contact us immediately at care@swawlamban.in.

We accept Cash on Delivery (COD), UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), and Net Banking.

Absolutely. All online payments are processed through encrypted, PCI-DSS compliant payment gateways. We never store your card details.

EMI options are available on select credit cards for orders above ₹2,000. This is handled by your bank/card issuer.

We offer easy returns within 7 days of delivery for non-prescription items in original, unopened condition. Prescription medicines cannot be returned due to medical compliance regulations.

Contact our support team at care@swawlamban.in or call +91 98765 43210 with your order ID and reason for return. We will arrange a pickup.

Refunds are processed within 5–7 business days after we receive and inspect the returned product. The amount is credited to your original payment method.

Fill out our consultation form with your symptoms and health concerns. Our certified Ayurvedic doctors review your case and provide a personalised prescription within 24 hours.

Yes, the initial consultation is completely free. You only pay for the products recommended in your prescription.

Yes, all our doctors are BAMS (Bachelor of Ayurvedic Medicine and Surgery) qualified and registered with the respective state medical councils.

Your prescription is available in your account dashboard and also accessible via a secure link sent to your registered email/phone.

Click on the Login/Register button in the top navigation. You can sign up with your email address or continue with Google.

Click on "Forgot Password" on the login page. Enter your registered email and we will send you a password reset link.

Yes, you can browse and add items to cart as a guest. However, an account is required to place orders and access your order history.